Service Delivery

Prata IT Solutions has launched a Service Delivery Model (SDM) to improve return to work and recovery outcomes and assist in creating safer and healthier workplaces. Our service delivery models are dedicated to ensure the high availability of your IT & Non-IT infrastructure and applications. From assuring you of the highest security to the quality processes, we provide your business a competitive edge in the market. These delivery models forge a harmonious partnership that delivers every time. Prata offers various service delivery models based on your requirements.

Global Delivery Model

Division of project into components, Logical separation and execution, Execution at different geographies and time zones, Lower costs and higher quality products, Reporting & Project management.

Flexible Delivery Models

Staff augmentation model, Special team model, Co-source model, Project model, Portfolio model-end to end engagement model

These models allow our customers to:

• Source project teams to strengthen their in-house team
• Outsource projects to be executed within their country, allowing seamless resource movement
• Use the offshore facility to lower cost of ownership

Prata Quality Process and Practices (PQPP)

Our strategy and quality management system promote continuous quality improvement. To maintain continuous improvements, we have adopted world-wide accepted quality models and conform to the certification requirements. Prata IT Solutions is an ISO 9001:2008 certified organization. This attests to the rigor and maturity of our quality methodology. Prata has also achieved ISO 27001:2005 certification for Information Security Management System (ISMS) to provide complete confidentiality & secrecy of information while executing the projects for our clients.

Some of the key aspects of our Quality Management Framework include:

• Discussing and documenting quality objectives, approach, and project objectives with the customer
• Identifying service levels and escalation procedures at the onset of the project
• Proactive quality management through active risk and issue management
• Regular internal audits to track, manage, and maintain quality
• Tracking project metrics around time, cost, and quality

Software Engineering Process Group (SEPG)

Quality is a key factor today in international business competition. And quality, most people would now agree, is not something that added to the product during testing at the end of the development process; it is something everyone owns and is responsible for throughout that process.

Prata IT Solutions’ software engineering process group (SEPG) focuses on software process improvement. Working with managers and engineers from software development organizations, the process group tracks, screens, in-stalls, and evaluates new methods and technology that can improve the software engineering capability of an organization.

Our SEPG is the focal point for process improvement. Composed of line practitioners, who have varied skills, the group is at the center of the collaborative effort of everyone in the organization who is involved with software engineering process improvement.

The Process Improvement Cycle

Software process improvement is a continuous cycle. The following steps are adapted by our SEPG:

• Set expectations.
• Assess the current practice.
• Analyze the variance between expectation and practice.
• Propose changes that will reduce the variance and thereby improve the process.
• Plan the integration of the improvements into the existing process and update the process definition. If a formal process definition does not exist, it should be documented now.
• Implement the improvements.
• Perform the process as it is now defined.
• Start over.