Business Process Outsourcing

Prata IT Solutions has always been a visionary and has pioneered industry trends, such as third-party BPO operations, multi-country delivery, and the platform business model in India. As a business process outsourcing (BPO) service provider, we apply Six Sigma-based approach, deep industry experience, and collective know-how to minimize the risks our clients encounter when they outsource. We simplify complex, end-to-end BPO services that help improve our clients’ efficiency and productivity while delivering measurable results.

Prata IT solutions serve the Technology, Telecom, Retail, Banking & Finance, Mortgage, Government, Insurance, Travel, Transportation & Logistics, Franchise, Real Estate, and Healthcare industries. We are passionate and committed to the industries we serve and leverage a world class combination of process excellence, domain expertise, global delivery, and technology.

Our differentiators include:

• Operational Analytics: Deployment of advanced analytics to derive insights that accelerate and exponentially impact service cost reduction and revenue growth.
• Technology Innovation: Prata services are platform-based, using a combination of industry and proprietary technology to ensure service delivery predictability, scalability, and repeatability.
• Revenue-Enabling Solutions: Prata platforms and portals can be deployed on behalf of or as an interface to a client environment to create multiple revenue generating models.
• High Customer Satisfaction: Industry recognition, our ability to adapt, seamless transition with operational control, and deployment of disciplined methodologies ensure we build long-lasting, beneficial relationships with our clients.
• Integrated BPO: We are unique in our ability to offer true end-to-end business-cycle solutions with world class customer management and back office support. This combination of services powered by our proprietary technology and advanced analytics, consistently deliver measureable results directly impacting our client’s business performance.
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Our BPO services are custom tailored to each client’s business model, their end customer needs, and are typically provided via multiple delivery centers throughout the world.

Our services span the following industries:

• Banking and Capital Markets
• Insurance
• Healthcare
• Telecom
• Media, Publishing and Entertainment
• Utilities
• Retail and Consumer Packaged Goods
• Travel, Transportation and Logistics